Delivery & Returns

DELIVERY OF PHYSICAL GOODS

thefloralpoint.com.au uses trusted external couriers and/or other reputable courier companies to deliver physical goods.

Orders will not be dispatched until full payment is received and thefloralpoint.com.au is satisfied with the integrity of the order.

It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, thefloralpoint.com.au will not refund any payment. If you wish to send the order again it will be at full expense.

Delivery times may vary depending on the delivery company chosen. thefloralpoint.com.au is not responsible for goods that are either damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of thefloralpoint.com.au.

Normal delivery hours for thefloralpoint.com.au are between 9am and 5pm Mon-Sat. thefloralpoint.com.au offers same day delivery for orders submitted before 11am AEST Monday to Friday, and by 10am AEST Saturdays.

thefloralpoint.com.au cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.

As thefloralpoint.com.au is closed on sundays and public holidays, we will deliver your gift on the next available business day.

Prices of goods and services and delivery and other charges displayed on the thefloralpoint.com.au web-site are current at the time of display. These prices are subject to variation without notice.
We will always attempt to be as accurate as possible with our product descriptions and pricing.
All prices quoted are inclusive of GST and all prices are quoted in Australian dollars.
Flowers/plants are seasonal and subject to availability on the day of delivery.
Containers are subject to availability on the day and may be substituted.

CANCELLATION

Should you need to cancel your order, the full amount will be refunded, ONLY IF notice is received by The Floral Point 24 hours prior to the scheduled delivery date.

We are unable to cancel orders that have already been created and are in the process of being delivered.

RETURNS AND REFUNDS

thefloralpoint.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our store on (03) 8353 1284 to discuss any queries or concerns you may have in relation to your gift. A number of resolutions may be available to you and are subject to your particular situation.
Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.
Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.
Refunds are made at the discretion of thefloralpoint.com.au.